Return & Refund Policy

Sellers are not required to have any specific type of return policy under Ohio law. However, if a store has a refund policy, it must be clearly and conspicuously posted (Ohio Revised Code Section 1345.03(B)(7)). We are doing this as a courtesy to all of our customers to maintain trust and demonstrate full transparency. 

Thanks for shopping at Ohio Max Snacks LLC

If you are not entirely satisfied with your purchase, we're here to help.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Damaged or broken products.

Damaged and broken products require a claim through the mail carrier service (USPS) to make a claim please use the following link.

• https://www.usps.com/help/claims.htm

If the claim is unsuccessful through the carrier, please reach out to the OMS team to further explore our options.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

Once the products leave the OMS warehouse, OMS is no longer liable for any damages during the shipping process.

All products here at OMS are purchased at the discretion of the customer. Knowing these products will be purchased from foreign sources, the customer understands that there is a possibility of expiration or loss of carbonation (for all carbonated products). Please file a claim with the mail carrier for a damaged product.

 

Expiration

Products are not guaranteed to be within the expiration periods. These items are often collected and sometimes never consumed. The OMS team vows to discount any products past their expiration. If you would like a partial refund or discount code for a future purchase, please reach out to us with the product dating.

• The expired item will receive either a discount code or a partial refund, not both. This will be at the discretion of the OMS team as to which one will be given to the customer.

 

Chocolate and other items that can melt

As the temperatures increase, we cannot guarantee that chocolate and other goods easily susceptible to melting will arrive in their original form.

OMS will send all goods that fall within this category with cold packs in attempt to remedy any product melting. If temperatures in your location exceed over 72 degrees Fahrenheit, your items may come slightly damaged. If temperatures exceed over 80 degrees, your items may be more prone to melting. In either scenario, OMS is NOT liable for any melted items that were damaged during the shipping process.

We do our best to ensure your items arrive as you would like.

There are certain situations where only partial refunds or discount codes are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

* Items that have expired

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jaysexoticsnacks@yahoo.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at jaysexoticsnacks@yahoo.com and we will send directions on the best way to exchange your items.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Last updated: 11/23/2022